// INDUSTRIES / TELECOMMUNICATIONS
The customer called to cancel. The agent has three minutes and a policy.
Retention that negotiates within policy, records the offer made and escalates to a human when the case calls for it, with every interaction traceable for Anatel.
// TESSERA IN INDUSTRIES
Agents that negotiate retention within policy, with every offer recorded and traceable for Anatel.
Tessera is the AgentOS where retention stops depending on scripts and mood: the discount cap comes from policy, the offer is recorded and the cost per retention is known before it runs.
Autonomous retention at the intent to cancel
The agent spots the intent to cancel, diagnoses the real reason, offers within the policy cap and escalates to a human when the case falls outside the rule.
- 01
Identifies
Intent to cancel in the customer's channel
- 02
Diagnoses
The real reason: price, technical fault or competition
- 03
Offers
Within the discount cap defined in policy
- 04
Closes or escalates
Acceptance recorded, or a human when it leaves the rule
- 05
Records
Offer, reason and outcome in the customer's trail
// OUR EDGE
Retention that negotiates within policy, at the scale of the operation.
Anatel counts every complaint. The agent counts every offer.
The complaint index is a public ranking and it's what weighs on the license. Every offer made, accepted or declined is recorded with its reason, and the customer's history comes along in the next conversation.
Telecom volume doesn't forgive latency.
Millions of subscribers, billing peaks on the same day each month and a customer who hangs up if made to wait. The agent responds in seconds and the cost per interaction is known before scaling volume.
// OTHER AGENTS IN THIS VERTICAL
Tessera operates multiple specialized agents across the retention cycle, each with its own harness, governance and cost per execution.
Technical support
Diagnosis and first-contact resolution
Billing
Bill explanation and debt negotiation
Number porting
Running the process end to end
Activation
Line and service onboarding
Collections
Recovery with agreement and issuance
// AUDIT
Anatel will want to see it. The agent already recorded it.
Every decision with a traceable reason. Mandatory AI disclosure at the start of every conversation. Immutable audit trail per execution, no black box.
// DATA SOVEREIGNTY
The subscriber data stays where you say.
Cloud, isolated cloud or BYOC. The agent runs inside your cloud and no customer data travels outside your perimeter.
// FINOPS
Cost per retention. Not per team.
Every execution with a known cost before it runs. Configurable cap per execution. Scale retention volume without scaling the call center.
Ready for agents that decide and execute?
See Tessera working in your context.
Ready to retain the minute the customer calls?
Book a briefing with our telecom engineering team.
- 01Choose the operation
- 02Run the Readiness Assessment
- 03Put Tessera and the team live
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