// INDUSTRIES / RETAIL & E-COMMERCE
Exchange, return and delivery status. Solved without a queue.
The agent resolves post-sale in the customer's channel, within the exchange policy and the deadlines of the Consumer Protection Code.
// TESSERA IN INDUSTRIES
Agents that resolve post-sale in the customer's channel, within policy and the Consumer Code deadline.
Tessera is the AgentOS where post-sale stops being a queue: the agent identifies the order, applies the exchange policy and issues a label or refund, with cost per interaction known before the peak.
Autonomous post-sale, from order to refund
The agent identifies the order, diagnoses the case, applies the exchange policy and resolves with a label or refund, escalating only what falls outside the rule.
- 01
Identifies
Order, item and customer history
- 02
Diagnoses
Defect, withdrawal or delivery delay
- 03
Applies the policy
The exchange rule in force, with a goodwill cap
- 04
Resolves
Issues the return label or the refund
- 05
Escalates
To a human when the case leaves the rule
// OUR EDGE
Post-sale resolved within policy, from an ordinary day to the peak.
The Consumer Code sets the deadline. Policy sets the rest.
Seven days of right of withdrawal isn't negotiable. What is negotiable (goodwill, shipping, extended deadlines) comes from a capped policy, and the agent records which rule it applied in each case.
The Black Friday peak doesn't warn you.
Post-sale volume multiplies on specific days and returns to normal the following week. A known cost per interaction and a configurable cap mean scaling at the peak without hiring for the peak.
// OTHER AGENTS IN THIS VERTICAL
Tessera operates multiple specialized agents across the interaction cycle, each with its own harness, governance and cost per execution.
Customer service
First response in any channel
Tracking
Delivery status and shipping incidents
Refund
Checking and releasing the chargeback
Omnichannel
Case continuity across channels
Anti-fraud
Detection of exchange-policy abuse
// AUDIT
CDC will want to see it. The agent already recorded it.
Every decision with a traceable reason. Mandatory AI disclosure at the start of every conversation. Immutable audit trail per execution, no black box.
// DATA SOVEREIGNTY
The consumer data stays where you say.
Cloud, isolated cloud or BYOC. The agent runs inside your cloud and no customer data travels outside your perimeter.
// FINOPS
Cost per interaction. Not per team.
Every execution with a known cost before it runs. Configurable cap per execution. Scale at the peak without hiring for the peak.
Ready for agents that decide and execute?
See Tessera working in your context.
Ready to resolve post-sale without a queue?
Book a briefing with our retail and e-commerce engineering team.
- 01Choose the operation
- 02Run the Readiness Assessment
- 03Put Tessera and the team live
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