// INDUSTRIES / MOBILITY & LOGISTICS
The trip went wrong. The dispute can't.
Dispute analysis with route evidence, policy applied the same way for everyone and the decision recorded for both sides.
// TESSERA IN INDUSTRIES
Agents that analyze disputes with route evidence and decide with the same criteria for both sides.
Tessera is the AgentOS where the dispute stops depending on who handled it: route evidence enters the decision, policy applies equally to everyone and the right to human review stays open.
Autonomous dispute analysis
The agent gathers route evidence, applies the dispute policy, decides what is clear and informs both sides with the criteria recorded.
- 01
Receives
Dispute opened by the customer or the partner
- 02
Gathers
Route, waiting time and proof of delivery
- 03
Applies
The dispute policy, the same for both sides
- 04
Decides or escalates
Resolves the clear case, escalates what materially affects income
- 05
Communicates
Informs both sides with the criteria recorded
// OUR EDGE
Disputes decided on evidence, with judgment both sides can follow.
A decision that affects income demands explainable judgment.
Brazilian data protection law grants the data subject the right to request review of an automated decision affecting their interests. When the dispute involves a driver's earnings, the agent records the criteria used and the path to human review is always open.
Real-time route data ages in seconds.
GPS, waiting time and delivery photos lose evidentiary value if not gathered right away. The agent assembles the evidence at the moment of the dispute and attaches it to the decision. Not later, when no one remembers.
// OTHER AGENTS IN THIS VERTICAL
Tessera operates multiple specialized agents across the dispute cycle, each with its own harness, governance and cost per execution.
Partner support
Support for the driver or courier on route
Routing
Route adjustment and delivery reallocation
Customer service
Order status and delivery incidents
Incident
Filing and handling damage or loss
Anti-fraud
Detection of abuse patterns in disputes
// AUDIT
LGPD will want to see it. The agent already recorded it.
Every decision with a traceable reason. Mandatory AI disclosure at the start of every conversation. Immutable audit trail per execution, no black box.
// DATA SOVEREIGNTY
The customer and partner data stays where you say.
Cloud, isolated cloud or BYOC. The agent runs inside your cloud and no customer data travels outside your perimeter.
// FINOPS
Cost per dispute. Not per team.
Every execution with a known cost before it runs. Configurable cap per execution. Scale dispute volume without scaling the support operation.
Ready for agents that decide and execute?
See Tessera working in your context.
Ready to decide disputes on route evidence?
Book a briefing with our mobility and logistics engineering team.
- 01Choose the operation
- 02Run the Readiness Assessment
- 03Put Tessera and the team live
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