// INDUSTRIES / ENERGY & UTILITIES
The power went out. The agent has already filed the incident and dispatched.
Incident filing, classification and dispatch with continuity indicators tracked and every decision traceable for ANEEL.
// TESSERA IN INDUSTRIES
Agents that file, classify and dispatch incidents, with every step traceable for ANEEL.
Tessera is the AgentOS where the incident leaves the phone and enters dispatch with no middleman: classification follows the rule, the continuity indicator is monitored and the customer gets a deadline instead of a wait.
Autonomous incident filing and dispatch
The agent receives the notice, locates the consumer unit, classifies the incident, dispatches the field team and returns a deadline to the customer.
- 01
Receives
Notice through the customer's channel, with time recorded
- 02
Locates
Consumer unit and nearby incidents
- 03
Classifies
Type, urgency and safety risk
- 04
Dispatches
Dispatches the field team by the priority rule
- 05
Informs
Returns a deadline to the customer and records the cycle
// OUR EDGE
Incidents recorded at the right minute, from a calm day to a storm.
Continuity indicators are counted. The agent counts too.
Interruption duration and frequency are regulated indicators, and every minute counts. The agent records the exact time of the notice, the incident classification and the moment of dispatch: the trail ANEEL will ask for.
A storm doesn't form a queue.
A weather event generates a month's worth of notices in an hour. The agent absorbs the peak, groups incidents from the same area and gives the customer a deadline without depending on how many people are on shift.
// OTHER AGENTS IN THIS VERTICAL
Tessera operates multiple specialized agents across the incident cycle, each with its own harness, governance and cost per execution.
Billing and negotiation
Bill explanation and debt agreement
Reconnection
Running the request within the regulated deadline
Regulatory
Preparing evidence for the agency
Metering
Consumption checking and disputes
Collections
Recovery with agreement and issuance
// AUDIT
ANEEL will want to see it. The agent already recorded it.
Every decision with a traceable reason. Mandatory AI disclosure at the start of every conversation. Immutable audit trail per execution, no black box.
// DATA SOVEREIGNTY
The consumer data stays where you say.
Cloud, isolated cloud or BYOC. The agent runs inside your cloud and no customer data travels outside your perimeter.
// FINOPS
Cost per incident. Not per team.
Every execution with a known cost before it runs. Configurable cap per execution. Absorb the weather peak without scaling the contact center.
Ready for agents that decide and execute?
See Tessera working in your context.
Ready to dispatch the minute the power goes out?
Book a briefing with our energy and utilities engineering team.
- 01Choose the operation
- 02Run the Readiness Assessment
- 03Put Tessera and the team live
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